Firstly make sure that your subscription is still valid. Then reboot the unit and do a channel search. Procedure: "Menu" - "Installation" - password:1234 - "Auto Search", after search save the channels, press "EXIT", go back to channel list. If the error message is still there, please contact us immidiately for unit reactiviation.

Please provide us your contact information like cell phone number and email when you subscribe to Dream. We have text and newsletter notices on yearly renewal, two weeks before the expiration day, to make sure you have a continuing subscription from Dream.

Check dish signal cable and connector, then hard reboot the unit. If the message is still there, it means your dish or signal cable has a problem, contact us to schedule a dish technician onsite check over. Possible reasons: A - dish position moved; B - dish LNB broken; C - cable damaged somewhere; D - connector loose.

Do a channel search then you will get back the channel list. Refer to SNA-4400 section. We suggest you to buy new Homecast receiver, current subscription balance can be switched. Price discounted based on regular offers. Homecast box are working more stable over the year. SNA-4400 type are more likely to encounter problems as we experienced.

Sometimes when the box deads you have to do a "hard reboot" then do a reinstall to get it working back, just like when a computer deads. "Hard Reboot": turn off the power button at back of the box, then turn it on minutes later. "Reinstallation" : Homecast Manual Book P17. Remember your dish LNB type, mostly 9750/10600 or 11300.

Homecast menual book page 21. Please note when you confirm, the system's default button is on "No", in case you do it by mistake. After "Factory Default" default, your receiver will be reset to the primitive state like new box.

Switch off box, take out card, insert it back correctly, then reboot box. Please do not reinsert card unnecessarily.

Homecast Box Trouble Shooting